FAQs

🟤 About the Ring

What makes SeekZero’s ring different from other smart rings?
SeekZero's Ring combines pinpoint accuracy, research-grade sensors, and a durable titanium build. It’s lightweight, hypoallergenic, and engineered for high-performance health tracking—day and night.

Can I wear it in the shower or while swimming?
Yes! SeekZero’s Ring is water-resistant up to 50 meters (164 feet), making it safe for swimming, showering, and even sauna or ice bath sessions.

How long does the battery last?
Core 1 and Zen 1 both feature a battery life of 7–10 days and recharge fully in about 80 minutes.

Does it scratch easily?
The titanium shell is extremely durable and resists daily wear and tear, though like any ring, it can scratch with impact against hard surfaces.

Can I wear it in the shower or while swimming?
Yes! SeekZero’s Ring is water-resistant up to 50 meters (164 feet), making it safe for swimming, showering, and even sauna or ice bath sessions.

How long does the battery last?
Core 1 and Zen 1 both feature a battery life of 7–10 days and recharge fully in about 80 minutes.

Does it scratch easily?
The titanium shell is extremely durable and resists daily wear and tear, though like any ring, it can scratch with impact against hard surfaces.

📱 About the App

Do I need a subscription to use the SeekZero app?
No subscription is required. All features are unlocked from day one—no hidden fees.

What does the app track?
The app gives insights into heart rate, sleep stages, HRV, SpO₂, activity, temperature trends, stress, and women’s health. It also delivers a personalized weekly health report powered by AI.

Is the app compatible with iOS and Android?
Yes, the SeekZero app is available for both iOS and Android devices.

Can I export my data or share it with my doctor?
Absolutely. You can export your health data and securely share it with healthcare providers, loved ones, or wellness professionals.

Do I need a subscription to use the SeekZero app?
No subscription is required. All features are unlocked from day one—no hidden fees.

Is the app compatible with iOS and Android?
Yes, the SeekZero app is available for both iOS and Android devices.

Can I export my data or share it with my doctor?
Absolutely. You can export your health data and securely share it with healthcare providers, loved ones, or wellness professionals.

What is the weekly health report?
Each week, the SeekZero app generates a personalized health report using AI. It summarizes your trends in sleep, stress, temperature, and activity, offering actionable tips—like a free checkup, every week.

Does the app support women's health tracking?
Yes. The ring provides temperature-based menstrual cycle insights, tracks fertile windows, and offers smart reminders tailored for each life stage—menstruation, fertility, or pregnancy.

Do I get stress insights in real time?
Yes. The ring measures physiological stress responses continuously and shows how well your body recovers using HRV and other metrics.

📏 About Sizes

SeekZero ring sizes are different—how do I know my size?
Our sizing is unique. Select “Free Sizing Kit” at checkout to receive a kit before your ring ships. It ensures a perfect fit without the guesswork.

What if I'm between two sizes?
We recommend choosing the smaller of the two. A snug fit improves sensor accuracy.

Can I borrow a sizing kit from someone else?
Yes! If a friend has a SeekZero (RingConn-compatible) kit, feel free to use it. Just make sure it’s the right type—our sizing is not standard.

I didn’t order the sizing kit—what now?
No worries. If your ring doesn’t fit, we’ll help you exchange it for the right size after delivery.

Can I wear it on any finger?
Yes, SeekZero’s Ring can be worn on any finger, on either hand. Just ensure the sensor maintains skin contact for best results.

What if I'm between two sizes?
We recommend choosing the smaller of the two. A snug fit improves sensor accuracy.

Can I borrow a sizing kit from someone else?
Yes! If a friend has a SeekZero (RingConn-compatible) kit, feel free to use it. Just make sure it’s the right type—our sizing is not standard.

I didn’t order the sizing kit—what now?
No worries. If your ring doesn’t fit, we’ll help you exchange it for the right size after delivery.

Can I wear it on any finger?
Yes, SeekZero’s Ring can be worn on any finger, on either hand. Just ensure the sensor maintains skin contact for best results.

How do I use the sizing kit?
The kit includes multiple sample rings. Try them at different times of day (when fingers may be more or less swollen) and choose the one that feels snug but comfortable. Follow the instructions in the kit or on our site for best results.

Can I skip the sizing kit if I already know my size?
Yes—if you already tried a SeekZero (or RingConn-compatible) sizing kit, you can select your exact size at checkout and skip the sizing process.

🔄 After-Sales & Support

What’s the return policy?
We offer a 30-day return window starting from the date of delivery. The product must be in original condition.

What if my ring doesn’t fit?
We’ll gladly exchange your ring for another size if it’s unworn and in like-new condition.

Is there a warranty?
Yes. SeekZero Rings come with a 1-year limited warranty covering manufacturing defects and hardware issues.

How do I contact support?
You can reach us through the support form on our website or email us directly. We typically respond within 24 hours.

What if I ordered the wrong size?
No problem. We’ll help you exchange it. Just contact us once you’ve tried it on—returns must be in like-new condition.

Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs will vary based on location and are calculated at checkout.

Can I buy SeekZero Rings as a gift?
Absolutely. We recommend selecting the “Free Sizing Kit” option so the recipient can get the perfect fit before we ship the final ring.

Please contact our customer service staff if you have any questions: support@seekzero.ai